Shipping Policy
Last Updated: 18-02-2025
Welcome to H S R Export! We take pride in delivering high-quality jewelry, metaphysical products, and healing crystals to our customers worldwide. Please review our shipping policy to understand how we handle orders, shipping, and delivery.
1. Processing Time
Orders are typically processed within 2-5 business days (excluding weekends and public holidays).
Custom or bulk orders may take additional processing time, which will be communicated at the time of order confirmation.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
Standard Shipping: Delivery within 7-14 business days
Express Shipping: Delivery within 3-7 business days
International Shipping: Delivery time varies based on location and carrier availability.
Note: Delivery times are estimates and may vary due to factors such as customs processing, carrier delays, or unforeseen circumstances.
3. Shipping Charges
Shipping charges are calculated at checkout based on the order weight, destination, and shipping method chosen.
Free shipping may be available for select orders, promotions, or bulk purchases. Please check our website or contact us for details.
4. International Shipping & Customs
We ship internationally to most countries. However, customers are responsible for ensuring that the products comply with their country's import regulations.
Any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer.
H S R Export is not responsible for delays due to customs clearance procedures.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
If you do not receive tracking details within the estimated processing time, please contact our customer support.
6. Undeliverable or Lost Packages
If a package is lost or undeliverable due to an incorrect address provided by the customer, we are not liable for any reshipment costs.
If your package is lost in transit, please contact us, and we will work with the carrier to resolve the issue.
7. Returns Due to Shipping Issues
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with relevant photos, and we will arrange a replacement or refund as per our return policy.
Shipping costs for returned items are generally non-refundable unless the return is due to our error.
8. Contact Us
For any questions or concerns regarding shipping, feel free to reach out to our support team:
Email: contact@hsrexport.com
Phone: +91-9929633911
Address: H S R Enterprises, Shop no. 2-3. 7Jha49, Opp. Mps, Jawahar Nagar, Jaipur
Thank you for choosing H S R Export. We appreciate your business and strive to provide a smooth shopping experience!
