Shipping Policy

Last Updated: 18-02-2025

Welcome to H S R Export! We take pride in delivering high-quality jewelry, metaphysical products, and healing crystals to our customers worldwide. Please review our shipping policy to understand how we handle orders, shipping, and delivery.

1. Processing Time

• Orders are typically processed within 2-5 business days (excluding weekends and public holidays).

• Custom or bulk orders may take additional processing time, which will be communicated at the time of order confirmation.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

• Standard Shipping: Delivery within 7-14 business days

• Express Shipping: Delivery within 3-7 business days

• International Shipping: Delivery time varies based on location and carrier availability.

Note: Delivery times are estimates and may vary due to factors such as customs processing, carrier delays, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges are calculated at checkout based on the order weight, destination, and shipping method chosen.

• Free shipping may be available for select orders, promotions, or bulk purchases. Please check our website or contact us for details.

4. International Shipping & Customs

• We ship internationally to most countries. However, customers are responsible for ensuring that the products comply with their country's import regulations.

• Any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer.

• H S R Export is not responsible for delays due to customs clearance procedures.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

• If you do not receive tracking details within the estimated processing time, please contact our customer support.

6. Undeliverable or Lost Packages

• If a package is lost or undeliverable due to an incorrect address provided by the customer, we are not liable for any reshipment costs.

• If your package is lost in transit, please contact us, and we will work with the carrier to resolve the issue.

7. Returns Due to Shipping Issues

• If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with relevant photos, and we will arrange a replacement or refund as per our return policy.

• Shipping costs for returned items are generally non-refundable unless the return is due to our error.

8. Contact Us

For any questions or concerns regarding shipping, feel free to reach out to our support team:

• Email: contact@hsrexport.com

• Phone: +91-9929633911

• Address: H S R Enterprises, Shop no. 2-3. 7Jha49, Opp. Mps, Jawahar Nagar, Jaipur

Thank you for choosing H S R Export. We appreciate your business and strive to provide a smooth shopping experience!