At Paradise Merchants, we aim to provide reliable and efficient shipping services to ensure that you receive your order in a timely manner. Please review our shipping policy below:

1. Order Processing

1.1. Orders are typically processed and shipped within [number] business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the following business day.

1.2. Please note that processing times may vary depending on product availability and order volume. We will notify you promptly if there are any delays with your order.

2. Shipping Methods

2.1. We offer several shipping methods to accommodate your needs, including standard shipping, expedited shipping, and express shipping. The available options will be presented to you at the time of checkout.

2.2. Shipping costs are calculated based on the selected shipping method, the weight and dimensions of the package, and the destination address. You can view the shipping cost for your order before completing the checkout process.

3. Shipping Destinations

3.1. We currently offer shipping services within Australia. Unfortunately, we do not ship to international destinations at this time.

4. Delivery Times

4.1. Estimated delivery times vary depending on the selected shipping method and the destination address. Standard shipping typically takes between [number] to [number] business days for delivery within Australia.

4.2. Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, such as inclement weather, customs clearance, or carrier issues.

5. Tracking Information

5.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the expected delivery date.

6. Shipping Restrictions

6.1. Certain products may be subject to shipping restrictions or regulations imposed by local authorities. We comply with all applicable laws and regulations regarding the shipment of goods, and we reserve the right to refuse shipping to any location where prohibited by law.

7. Shipping Charges

7.1. Shipping charges are calculated based on the weight and dimensions of the package, as well as the selected shipping method. You can view the shipping cost for your order before completing the checkout process.

8. Missing or Damaged Shipments

8.1. In the rare event that your shipment is lost or damaged in transit, please contact us immediately so that we can investigate the issue and provide a resolution. We may arrange for a replacement shipment or issue a refund, depending on the circumstances.

9. How to Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at [email address] or [phone number]. We’re here to assist you with any shipping-related inquiries you may have.