At Paradise Merchants, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our refund and return policy below:

1. Returns

1.1. You may return any unused and unopened item purchased from Paradise Merchants within [number] days of delivery for a full refund or exchange, minus the cost of shipping.

1.2. To initiate a return, please contact our customer service team at [email address] or [phone number] to obtain a return authorization (RA) number and further instructions.

1.3. Returned items must be in their original packaging and in the same condition as when you received them. We reserve the right to refuse returns that do not meet these criteria.

2. Refunds

2.1. Once your return is received and inspected, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.

2.2. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.

3. Exchanges

3.1. If you wish to exchange an item for a different product, please contact our customer service team to arrange for an exchange. Additional charges may apply if the new item is of higher value.

4. Damaged or Defective Items

4.1. In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt of your order. We will work with you to provide a replacement or issue a refund as quickly as possible.

5. Change of Mind

5.1. We do not accept returns for change of mind or if you simply no longer want the product. Please review your order carefully before completing your purchase.

6. How to Contact Us

If you have any questions or concerns about our refund and return policy, please contact our customer service team at [email address] or [phone number]. We’re here to assist you with any issues or inquiries you may have.